NET(net), Inc.

Zen and the Art of Strategic Supplier Management – Part 2 (Measurement) by netnetinc
July 16, 2010, 2:21 pm
Filed under: Uncategorized

To draft service levels and manage relationships well, you merely have to remember that they need to be SMART (as made popular by Peter Drucker): Specific, Measurable, Attainable, Relevant, Time-Bound, blending the rationality and romanticism as we go.  Recall from the first part of this series that we were discussing the “S” – Specific of Strategic Supplier Management (SSM).  In this second of five-part series, we’re going to discuss the “M” – Measurable.

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Zen and the Art of Strategic Supplier Management – Part 1 (Specific) by netnetinc
July 16, 2010, 2:13 pm
Filed under: Uncategorized

(with apologies to Robert Pirsig and Eugen Herrigel)

Supplier Performance Management starts with understanding your supplier’s responsibilities in the relationship.  The key to understanding those responsibilities is to draft and manage a solid contractual agreement.  But if it was that simple and easy to do, NET(net) wouldn’t see so many of our clients disappointed in the service they’re receiving from their IT suppliers.

Read the Full Post Here

Microsoft and Innovation by netnetinc
July 16, 2010, 1:47 pm
Filed under: Uncategorized

It’s that time of year when Microsoft convenes their annual partner and sales conferences, and announces their marketing themes for their new fiscal year.  We can expect a blizzard of press releases and articles about innovations from Microsoft.  And that’s good for our enterprise clients who are evaluating their Microsoft investments and innovation is a topic that resonates with them.  More often than not, our Clients are looking for the value from their Microsoft investments.  Our advice to Microsoft:  you’re not in the features and functions business, you’re in the ROI business.  Keep Reading…