NET(net), Inc.

Zen and the Art of Strategic Supplier Management – Part 2 (Measurement) by netnetinc
July 16, 2010, 2:21 pm
Filed under: Uncategorized

To draft service levels and manage relationships well, you merely have to remember that they need to be SMART (as made popular by Peter Drucker): Specific, Measurable, Attainable, Relevant, Time-Bound, blending the rationality and romanticism as we go.  Recall from the first part of this series that we were discussing the “S” – Specific of Strategic Supplier Management (SSM).  In this second of five-part series, we’re going to discuss the “M” – Measurable.

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